Refund policy

Return & Exchange Policy

We do not offer cash refunds.
To request an exchange, email us at info@ladiesuniquecollections.com and provide your Order ID.
Exchange requests must be initiated within 7 days from the purchase date.
The product must be unused, unaltered, with the price label intact.
Sale or promotional items are not eligible for exchange, return, or refund.
Color variations due to monitor differences and lighting are not valid reasons for exchange.
Exchange or refund is allowed only for products with manufacturing defects.

Refund Exceptions

We typically do not offer refunds, but exceptions are made for out-of-stock items or manufacturing defects.

Price Adjustments

If a product purchased at full price goes on sale, it can be exchanged at the marked-down price.

International Orders

Order Cancellation

We reserve the right to cancel orders due to product unavailability or other reasons, and customers will be notified via email.

Order Enquiries

We will entertain order enquiries within 15 working days after the order placement.

Claims and Complaints

Claims and complaints about orders will not be entertained after 7 days of delivery.

Who Can Apply for Return or Exchange?

You can apply for a return or exchange if the product is damaged, stained, defective, incomplete, or doesn't match the size ordered.
The product must be unused, in its original packaging, and labels.

How to Apply for Return

Email us at info@ladiesuniquecollections.com with the return reason and order details.
You are responsible for the cost of returning the items to us.
Once your return is approved by our customer support team, send the parcel to our Ecommerce Department.
For return of the article, please ensure that the item is well-packaged to prevent damage during transit.

Processing Time

We aim to process all returns within 5-7 working days of receipt.
During busy periods, please allow up to 14 working days for your return to be processed.

Country/region